About This Benchmark
Based on a study of retailers evaluating self-service capabilities and operations. See how your store measures up against the benchmark.
What is assessed
Capabilities
Technology
Associate confidence
Coverage model
Uptime
KPIs
How results are generated
Responses are compared to benchmark data
How would you rate your current self-service capabilities?
Select the option that best describes your current state.
Please select an answer to continue.
Which of the following KPIs do you currently track for self-checkout?
Select all that apply.
Select all that apply
Please select at least one option to continue.
What capabilities are integrated into your self-checkout system?
Select all that apply.
Select all that apply
Please select at least one option to continue.
How confident are store associates in resolving SCO issues?
Think about day-to-day exceptions and error resolution.
Please select an answer to continue.
How is self-checkout staffed in your stores?
Select the model that best describes your typical staffing approach.
Please select an answer to continue.
What is your typical self-checkout completion rate (start to bag) without staff intervention?
Select the range that best matches your current performance.
Please select an answer to continue.
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Your maturity position on a 4-tier scale
Strengths and gaps identified
Actionable recommendations per dimension
131 execs vs. 73 retail banners
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Your Maturity Results
What Your Score Means
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